The world’s most-loved airlines on TripAdvisor

(CNN)When everything on Earth has been shared and reviewed on social media, it’s time to take to the skies.

While we used to wait until the plane touched down before we began logging our vacation’s every meal, every hotel and every landmark, the launch this month of TripAdvisor’s new airline reviews service means the sharing starts at check-in.
    Harnessing the power of its global community of 350 million users, the new platform features flight reviews from 48 countries in 29 languages and covers every major carrier worldwide.
    As well as rating flights in eight categories, including legroom, seat comfort, and food and beverage, and in-flight entertainment, reviewers can upload photos.
    Be it a limp salad, scandalously scanty legroom, or chewing-gum left on a seatback, it’ll all gets mercilessly documented.
    “We’re quickly becoming one of the largest places to find airline imagery and cabin content in the world,” says Bryan Saltzburg, SVP and General Manager of Global Flights Business at TripAdvisor.
    “It really helps consumers see what they’re going to get.”

    Flight-by-flight analysis

    But rather than the rants that might be expected, Saltzburg says the reviews typically “skew positive, 3.7 on average.”
    Most posts are “quite well-rounded. When there’s a delay it’s about how well the airline handled the delay.”
    The feature his team is most proud of, however, is FlyScore (currently in beta).
    Individual flights — rather than airlines — are given a one-to-10 score based on traveler reviews, the quality of the aircraft, in-flight amenities and the duration of the itinerary.
    “It’s different by route,” explains Saltzburg. “So many different carriers fly different routes and different aircraft” and the seats, legroom, entertainment and Wi-Fi options can vary greatly from plane to plane.”
    It’s to “help customers understand the true trade-offs they’re making when they’re choosing between their flights in a real live display.”
    TripAdvisor’s new platform doesn’t give an overall ranking for airline performance worldwide.
    “I don’t believe there’s a tried and true leader every single time in every single market that’s consistent, and static,” says Saltzburg.
    “Flying and shopping availability is dynamic and our system is just as dynamic to make sure you get a very granular assessment of all aspects, including aircraft, and airline, down to the type of seat you’re going to be in.”
    But with all that in mind, there are still airlines that are winning at the flight reviews game.
    As of July 22, there are 34 airlines with a top-of-the-class rating of 4.5, 20 of which have been reviewed more than 300 times.
    (Five — Maya Island Air, Cem Air, First Air, Kish Air and Next Jet — have maintained a full 5.0 rating, but with only 22 reviews between them).
    Here are those top 20 most-loved airlines on TripAdvisor, with the biggest number of cheerleaders worldwide.

    1. LATAM

    About: South American airline, formed from merger of Tam Airlines and Lan Airlines.
    The reviewers say: “Best airline to fly to Brazil,” declares IsabellasTrips from New York. “Great onboard entertainment, very nice staff, good food and drinks.”
    Lucas from Rio de Janeiro and Florencelage were both disappointed by the seat recline, while Brissy2 from Brisbane complains of only being offered a “ham and cheese roll” on a four-hour flight.
    Ranked best for: Customer Service, Cleanliness, Check-In and Boarding
    Reviews so far: 3,317

    2. Emirates

    ANA

    11. All Nippon Airways (ANA) (670 reviews)
    Rated best for: Customer Service, Cleanliness.
    “One of the best economy class experiences:” Dhananjaygokarn from Pune, India.
    12. Air New Zealand (578 reviews)
    Rated best for: Customer Service, Cleanliness, Food and Beverage, Check-In and Boarding.
    “It is just so amazing to get that Kiwi smile and welcome when boarding,” says Rach4689 from Auckland.
    13. Japan Airlines (443 reviews)
    Rated best for: Customer Service, Cleanliness, Check-In and Boarding.
    “I would like the in-flight entertainment system to have multiple anime options, but this flight did not offer anime at all,” says ThompsonH from Boston, Massachussets.
    14. Aegean Airlines (442 reviews)
    Rated best for Customer Service, Cleanliness, Check-In and Boarding.
    “The only downside is the lack of IFE [in-flight entertainment], which doesn’t bother me, since their maximum flight is 4hrs,” says Eudoku from Greece.
    15. Alaska Airlines (424 reviews)
    Rated best for: Customer Service, Cleanliness, Check-In and Boarding.
    “Excellent value for a low-cost airline,” says lindab from Florida.
    16. Jet2.com (422 reviews)
    Rated best for: Customer Service, Cleanliness, Value for Money, Check-In and Boarding.
    “Baggage allowance is top of its class at 22kg,” says luthierRob.
    17. Thai Smile Airways (413 reviews)
    Rated best for Customer Service, Cleanliness, Value for Money, Check-In and Boarding.
    “Every time I travel i feel blessed,” says AiAnne w from Bangkok.
    18. Korean Air (374 reviews)
    Best for Customer Service, Cleanliness, Check-In and Boarding.
    “The most friendly, clean and pleasant of the budget airlines I have flown to Japan,” says Acesilva from Osaka, Japan.
    19. Asiana Airlines (352 reviews)
    Best for Customer Service, Cleanliness, Check-In and Boarding.
    The “longest leg, JFK-ICN, which was flown on an A-380, was not pleasant, mostly because the seats on that plane are the most uncomfortable I have ever experienced”. The 777 from ICN to MNL was “way more comfortable,” says Tom Rapoza from Connecticut.
    20. Bangkok Airways (314 reviews)
    Rated best for Customer Service, Cleanliness, Check-In and Boarding.
    “Bangkok Airways is the only choice for [the Hong Kong to Ko Samui] route, it’s a very professional airline with world class service. Although the aircraft seem dated, the service and experience is not,” says Gareth E from Hong Kong.
    Other airlines with 4.5 ratings but fewer than 220 reviews at the time of writing include: Interjet, Vistara, Air Serbia, Edelweiss Air, Air Astana, V Air, Binter, Kan Airlines, Atlantic Airways, West Air, Starflyer, Air Greenland, Bhutan Airways and Canadian North.

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